Ordering System Help

When we load an image into the crop box we fill the box with the image so that it does not have any borders. Usually this is what is wanted, though you may lose a little off the top and bottom (or right and left) if your image is not proportional to the size selected.

If you need to zoom further out you can click the Shrink to Fit checkbox and the image will zoom all the way out. Due to some quirks with the way Shrink to Fit works if you add an item to the cart with Shrink to Fit checked we will not let you edit it again from the cart.

The images shown in the cart are your original image without any cropping or rotation, this is a limitation of our ordering system. It is not unusual for this image to be upside down or sideways, we only show it to help you identify which image it is.

Any cropping or rotation you have done will be applied before printing. If you want to verify the crop click the Edit Icon on any item in the cart to load it back into the editor.

If you see the credit card form but you cannot enter in any of the info you probably have something on your device that is blocking our integration with Stripe. Please check and see if you have any browser extensions or ad blockers that may block our integration.

If the Other - Card on File payment option is available you can use that and we will contact you for payment once we receive the order.

If you are still having problems please let us know!

For performance reasons we do not always show the actual image as the thumbnail in the cart. You can still click the icon and it will pop open a preview of your image (image files only).

Please note the thumbnail and the popup preview are your full original file and do not show any cropping you may have done.

Once you add your images into the cart with the Batch Order button, click on the Pencil/Edit icon on the top row in the cart and you will be taken to the editor where you can zoom in and out and crop as needed.

Use the Right Arrow key on your keyboard to load the next image. You can press the Left Arrow key to go to the previous image.

When you are done click the Update Cart button.

The editor supports several keyboard shortcuts to help you work more efficiently:

• Arrow Right (→) - Navigate to the next image in your cart (when editing from cart)
• Arrow Left (←) - Navigate to the previous image in your cart (when editing from cart)
• + or Q - Zoom in on the image while in the editor
• - or ` - Zoom out on the image while in the editor
• Z - Zoom to fit (resets zoom to show the full image)

Note: The zoom shortcuts (+/-, Q/`, Z) only work when you have an image selected and are not editing text nodes.

The arrow key navigation is especially useful when using the Batch Order workflow to quickly move through multiple images in your cart.